Simpro review
Strong for commercial
Independently reviewed by the HVAC Software Hub team. Last checked July 2026.
Simpro is job management and field service software built for commercial trade contractors, including HVAC, electrical, plumbing, and fire and security firms. It ties quoting and estimating to a live inventory and supplier catalog, then carries that data through scheduling, dispatch, job costing, and invoicing so a job's true profitability is tracked from quote to final bill. It is sold in editions: a Service tier for day-to-day service work, and an Enterprise tier that adds multi-stage projects, preventative maintenance, asset tracking, and multi-company support.
Where lighter tools like Housecall Pro or Jobber aim at fast residential dispatching, Simpro is built for contractors who run maintenance contracts, stock parts, and manage long-running project work alongside break-fix jobs. That depth is the point, and also the cost: it is closer to an operations and job-costing system than a simple scheduler, and it expects office staff to run it.
Who Simpro is for
Simpro fits established commercial and mixed service-and-project contractors, roughly 10 techs and up, that run recurring maintenance contracts, hold inventory, and want job-level and contract-level profitability. It suits multi-location or multi-company operations with dedicated office and admin staff to own the setup. It is a poor fit for a one-to-three-person residential shop wanting to be quoting and dispatching within a day, where the setup effort and learning curve outweigh the depth.
Strengths and limitations
What it does well
- Job costing tracks labor, materials, and overhead at the job level and reports profitability separately by customer and by maintenance contract, so you can see which contracts make money.
- The Maintenance Planner schedules recurring preventative maintenance against customer and site assets, which suits HVAC service-contract work.
- Quoting and estimating pull from a live inventory and supplier catalog, so parts pricing on quotes reflects current supplier costs rather than manual entry.
- Handles both recurring service jobs and multi-stage projects with progress billing and purchasing in one system, rather than forcing a separate project tool.
- Deep accounting integrations with QuickBooks Online, Xero, and Sage, plus supplier and estimating connections, keep the office ledger in sync.
- Multi-company support lets multi-location or multi-brand operators run separate books in one platform.
Where it falls short
- Reviewers report the service ticket cannot combine a job into one customer-facing write-up; if two techs work a job over several days, Simpro generates separate write-ups per tech per day rather than one consolidated ticket.
- There is no built-in GPS or fleet tracking; live vehicle tracking requires the separate Simtrac product at extra cost.
- The mobile app does not auto-refresh, so field staff have to manually update it after changes, and reviewers report sync problems and occasional reinstalls after app updates.
- The interface is click-heavy and has a steep learning curve; users describe simple daily tasks like revising an invoice or editing a purchase order taking too many steps.
- Custom reporting is limited and confusing without advanced skills or external tools, so flexible reporting often needs outside help.
Simpro pricing
Simpro does not publish pricing. There is no free trial and no public price list; you go through a sales demo and receive a custom quote based on edition (Service vs Enterprise), user count, and add-on modules. Pricing is per user, and reviewers report meaningful implementation, data-migration, and training fees on top, commonly in the low thousands and rising with complexity. Add-on modules such as maintenance planning, digital forms, and the Simtrac GPS product raise the monthly cost. Any per-user figures circulating online are third-party estimates, not vendor-published rates, so treat them as directional and confirm with a quote.
Integrations
- QuickBooks Online
- Xero
- Sage
- Google Workspace
- HubSpot
- Zoho CRM
- Mailchimp
- Asana
- Simtrac (GPS)
Verdict
Buy Simpro if you run an established commercial trade or HVAC contracting business with maintenance contracts, inventory, and project work, and you have office staff who can invest in the setup to get real job-costing and contract profitability out of it. Look elsewhere if you are a small residential shop that wants fast, low-admin scheduling and invoicing, where lighter tools will get you running sooner for less.
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